ATLANTA, July 14, 2020 /PRNewswire/ -- Georgia Power is offering a special payment plan to help customers with past-due account balances accumulated during the COVID-19 pandemic. Customers who enroll will be able to pay past-due balances over a six-month timeframe between October 2020 and March 2021, with no late fees.
The suspension of disconnections remains in place until tomorrow, July 15, and customers with a past-due account balance are encouraged to establish a payment plan or consider the additional options Georgia Power is offering customers:
Georgia Power customers can sign up for a special payment plan at www.georgiapower.com/paymentplan, or by logging into the "My Account" section on www.georgiapower.com. They can also enroll using the company's automated system by calling customer service at 1-888-660-5890.
Relief on summer bills
On May 28, the Georgia Public Service Commission (PSC) approved Georgia Power's plan to reduce its fuel rates by 17.2 percent and total billings by approximately $740 million over a two-year period. The implementation of a special interim reduction will provide customers additional relief during the COVID-19 pandemic through even lower fuel rates over the summer months. The lower fuel rate and special interim reduction will lower the total bill of a typical residential customer using an average of 1,000 kilowatt-hours by a total of $10.26 per month from June through September 2020.
Georgia Power also announced last month that the typical residential customer using 1,000 kilowatt-hours would receive an $11.29 credit on their June Georgia Power bill. This reflected implementation of a one-time $51.5 million credit for customers, also approved by the PSC.
Energy Assistance Programs
Georgia Power partners with nonprofit, community and faith-based organizations to offer assistance programs to those in need. These programs include:
Visit www.GeorgiaPower.com/EnergyAssistance for more information.
Tips, Tools & Resources
Georgia Power encourages its customers to use online tools to help manage their energy use such as the My Power Usage program, a free service connected to many Georgia Power online accounts. My Power Usage allows customers to track their daily energy use, project their monthly bill, and set daily or monthly usage alerts.
Customers can take advantage of the company's free Online Energy Checkup. The 15-minute quick and easy service provides a customized report to help customers understand their energy use and find ways to save money where you can use your actual power bills to generate a customized report. You will enter information about your home and family to measure how you use energy. Whether customers own a home or rent, tailored tips are available at www.GeorgiaPower.com/Save. This site also includes access to a variety of rebates and incentives for both homes and businesses. Energy efficiency measures for customers include continued development and implementation of new plans and programs approved in the 2019 Integrated Resource Plan.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower [facebook.com]), Twitter (Twitter.com/GeorgiaPower [twitter.com]) and Instagram (Instagram.com/ga_power [instagram.com]).
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SOURCE Georgia Power