ATLANTA, April 21, 2020 /PRNewswire/ -- For the second year in a row, residential customers rated Georgia Power as a utility that's "Easiest to Do Business With" according to a study by industry-leading analysts in the energy sector. The company was ranked among top utilities based on company reputation and outreach, communication, and customer and field service satisfaction in the 2020 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study from Escalent.
Using a "Customer Effort Index," the study measured how easy it is for customers to obtain service, information and offerings from a utility. Satisfaction was measured against 140 electric, natural gas and combination utilities among 62,122 US utility customers. According to the study, residential utility customers get 90 percent of their satisfaction from the amount of effort required to do business with their utility.
"During these challenging times, we are striving more than ever to give our customers a great experience," said Kevin Kastner, Georgia Power vice president of Customer Service. "As our state's communities adapt during these unprecedented days, we are also adapting to keep the focus on our customers."
Special Pandemic Support
To ease the burden that customers are facing during the COVID-19 pandemic, Georgia Power previously announced the suspension of all disconnections and will offer special payment plan options to assist with the recovery. The company also continues to offer around the clock service features including bill pay, energy usage monitoring tools, power outage reporting, payment information and history, authorized payment locations, rate plan options and more at www.GeorgiaPower.com and on the company's free mobile app.
Additional Resources & Services for Residential Customers
With customers spending more time at home during the COVID-19 pandemic, Georgia Power continues to offer the following resources, services and programs:
Residential customer service representatives are available to answer questions by phone at 1-888-660-5890 and via online chat. To learn more about Georgia Power's resources, programs and services for residential customers, visit www.GeorgiaPower.com/Residential.
Customers can also connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power) to receive the latest Georgia Power news and information, including helpful information regarding the company's response to COVID-19, storm tips, outage updates and more.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
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SOURCE Georgia Power